Fatma Mohammed
Customer Service Agent at Yalla Group Limited (NYSE:YALA)
Matareya, Cairo, EgyptWork Experience
Telesales AgentFull Time
- Job Details:Handle about 200+ cold calls and requests daily for the Spanish, Italian, French, Turkish and UK markets. • Establish, develop & maintain positive business relationships with customers. • Identify opportunities to grow business by cold calling, listening to customer’s requirements. • Close the deals by offering suitable reservations for hotel as per customers’ needs at attractive prices. • Responsible for the training process for the newcomers as well as the presentations.
Education
Bachelor's Degree in Education
Ain Shams University (ASU)Jan 2021
High School - Thanaweya Amma
safya zaghloulJan 2015
Achievements
Self-motivated and Qualified Secretary and an Experienced Customer Service agent for Yalla Ludo at an International company. Very good English speaker. Skilled in Negotiation, Planning, Communication and Teaching.
Languages
Arabic
FluentEnglish
Advanced
Training & Certifications
ICDL
Ain Shams University·2021