FM

Fatma Mohamed

Quality Analyst at Americana

Cairo, Egypt

Work Experience

  • Quality AnalystFull Time

    Americana

    Sep 2021 - Present -3 yrs, 10 months

    Egypt , Cairo

    • Job Details:In my role as a Quality Analyst, I have been responsible for coaching agents, providing training sessions to improve performance, creating action plans, and monitoring calls remotely or side by side.

  • TrainerFull Time

    Xceed

    Jan 2021 - Sep 2021 -8 months

      • Education

      • Bachelor's Degree in Languages

        Faculty of Alsun at Ain shmas

        Jan 2019 

      Skills

      • Learning fast
      • Multitasking
      • Problem Solving
      • Quality Control
      • Quantity Surveying
      • Microsoft Office
      • Data Analysis
      • Editing
      • sport
      • Zumba

      Languages

      • Arabic

        Fluent

      • English

        Intermediate

      • Italian

        Intermediate

      • Turkish

        Beginner
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