FM

Fatma Mohamed

Back Office Agent

6th of October, Giza, Egypt

Work Experience

  • Back Office AgentFull Time

    Etisalat Global Services

    Nov 2023 - Mar 2024 -4 months

    Egypt , Cairo

    • Job Details:used to work as back office team to cover all customers concern and make escalation and cases and handle it and follow back with customer with resolution

  • Customer Service AssistantFull Time

    Concentrix

    Jan 2022 - Jun 2023 -1 yr, 5 months

    • Job Details:used to work as customer service at concentrix (AT&T) to cover billing concern and technical, sales, collection, fraud and used to be as floor support with escalation line

    • Education

    • Bachelor's Degree in accounting and finance

      Cairo University (CU)

      Jan 2021 

    Skills

    • Multitasking
    • Self learning
    • Computer Skills
    • Leadership

    Languages

    • Arabic

      Fluent

    • English

      Advanced
    Share this Profile