Fatma Mahmoud

Customer Relation ManagerFull Time

• Job Details:Strategically developed and executed customer relations initiatives to enhance service quality and align with corporate objectives. • Led and mentored a high-performing customer service team, ensuring operational efficiency and client satisfaction. • Managed multi-channel customer interactions, swiftly resolving inquiries and fostering long-term loyalty. • Proactively handled escalated complaints and implemented solutions to enhance customer retention. •Collaborated with cross-functional teams to improve service offerings and address customer needs. • Monitored customer feedback, analyzed key trends, and developed proactive strategies for continuous improvement.

Operation OfficerFull Time

Sales RepresentativeFull Time