Fatma AbdelRehim Koraiem

Office and call center team managerFull Time

• Job Details:•Organizing meetings and managing databases. • Implementing and maintaining procedures/office administrative systems. •Coordinating domestic and international travel, including flight, hotel, and car rental reservations. • Purchasing office supplies and equipment and maintaining proper stock levels. •Producing reports, composing correspondence, and drafting new contracts. • Maintaining proper filling system Supervising, mentoring, training, and coaching our office staff and delegating assignments. •Responsible for the day-to-day supervision of a group of call center associates including work and attendance, monitoring in accordance with organization policy and applicable legal requirements •Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved •Guides and supports activities in staffing, development and management of personnel policies and records, training and development, performance appraisals and performance problems, career counseling, organization development •Responsible for the day‐to‐day management, coordination, and execution of the company’s multi‐channel fulfillment network. Work closely with key cross functional teams to plan and prioritize project tasks. •Responsible for ensuring continuous process improvement and adherence to high quality experience. • Responsible for supervision, training, and development of staff

Call Center Manager and Senior Admission OfficerFull Time

• Job Details:Responsible for the day-to-day supervision of a group of call center associates including work and attendance, monitoring in accordance with organization policy and applicable legal requirements • Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved • Guides and supports activities in staffing, development and management of personnel policies and records, training and development, performance appraisals and performance problems, career counseling, organization development • Analyze the applications of prospective students based on standard admission policies. • Interview students to understand their objectives and background. • Provide clarifications to student’s queries in a professional manner. • Provide assistance with recruitment activities, student interviews, admission publications, and information sessions. • Arrange orientation programs, educational workshops and graduation programs for students. • Provide support to prepare admission related presentations and to host student receptions. • Develop innovative communication strategies, recruitment strategies and enrolment plans in coordination with senior management to attract and enroll more students. • Participate in all recruitment events, open houses, school fairs, information sessions, exhibitions, school visits and off-campus events. • Maintain a database of student information, telephone logs and student feedbacks in order to generate student reports for management whenever required. • Provide support to the Senior Admission Counsellor when needed. • Provide analytical weekly reports to the Managers . • Managing and supervising the call center duties. • Provide needed reports on call center team performance, following up action plan and team progress .

Assistant to the Ag. Head of African Union Permanent Delegation to the League of Arab State , at African UnioFull Time

• Job Details:• Maintain a proper filing and recording system for all incoming and outgoing mail and documents. • Dealing with requests sent from Ministry of Foreign Affairs and League of Arab State • Keep an up-to-date diary of appointments for Supervisors and other senior staff of • Organizing meetings, arranging appointments , booking transport and accommodation • Writing documents, memos, and letters and supporting the president with all Mailing letters.