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Fatma Khalled

Customer success specialist at Maxab

Abdeen, Cairo, Egypt

Work Experience

  • Customer success specialistFull Time

    Maxab

    Jun 2022 - Present -3 yrs, 1 month

    Egypt , Cairo

    • Job Details:1) tracking orders and delivery agents. 2) solving problems and explaining our service if the retailer asked. 3) handling calls while following up on tickets. 4) inbound calls, outbound and chats during the shift. 5) working on another tasks related to the live ops team and reporting daily the cases.
  • Customer care specialistFull Time

    Bosta

    Mar 2022 - Jun 2022 -3 months

    Egypt , Cairo

    • Job Details:Handling all the orders matters 1- whether it's fake or not 2- tracking orders 3- raising tickets about the issues or special instructions
  • Operation SpecialistFull Time

    Capiter

    Dec 2021 - Mar 2022 -3 months

    Egypt , Cairo

    • Job Details:I was a back office L1 which was responsible for tracking order with agents or businesses " last mile" investigate about fake order
  • Education

    • Bachelor's Degree in Business

      Helwan University

      Jan 2021 

    Activities

    • Fundraising member , logistics member at Minders

      Student Activity

      Nov 2018 - Present -6 yrs, 8 months

    Skills

    • Customer Care
    • Communication skills
    • Customer Support
    • Good communication, problem solving, good with computer
    • Freehand Drawing
    • Good Listener
    • Risk Control Self Assessment

    Languages

    • Arabic

      Fluent
    • English

      Advanced
    • German

      Beginner
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