
Fatma Khalled
Customer success specialist at Maxab
Abdeen, Cairo, EgyptWork Experience
Customer success specialistFull Time
- Job Details:1) tracking orders and delivery agents. 2) solving problems and explaining our service if the retailer asked. 3) handling calls while following up on tickets. 4) inbound calls, outbound and chats during the shift. 5) working on another tasks related to the live ops team and reporting daily the cases.
Customer care specialistFull Time
- Job Details:Handling all the orders matters 1- whether it's fake or not 2- tracking orders 3- raising tickets about the issues or special instructions
Operation SpecialistFull Time
- Job Details:I was a back office L1 which was responsible for tracking order with agents or businesses " last mile" investigate about fake order
Education
Bachelor's Degree in Business
Helwan UniversityJan 2021
Activities
Fundraising member , logistics member at Minders
Student Activity
Nov 2018 - Present -6 yrs, 8 months
Skills
Languages
Arabic
FluentEnglish
AdvancedGerman
Beginner