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Fatma Khaled

Call Center Agent at Concentrix Egypt

Nasr City, Cairo, Egypt

Work Experience

  • Call Center AgentFull Time

    Concentrix Egypt

    Aug 2023 - Present -1 yr, 11 months

    Egypt , Cairo

    • Job Details:Handled customer inquiries through calls, chat, and email support. - Resolved customer complaints and provided accurate information. - Maintained high customer satisfaction and achieved performance targets.
  • Booth Manager / Sales AdvisorFull Time

    Buffanda Scarfs

    Jul 2022 - Jan 2023 -6 months

    Egypt , Cairo

    • Job Details:- Started as a sales advisor and was promoted to booth manager due to increased sales performance. - Assisted customers with product selection and ensured excellent service. - Managed booth operations and contributed to increased revenue.
  • Sales AdvisorPart Time

    Defacto

    Mar 2021 - Dec 2021 -9 months

    Egypt , Cairo

    • Job Details:- Assisted customers in selecting products and provided exceptional service. - Managed sales transactions and ensured customer satisfaction. - Contributed to achieving store sales targets.
  • Education

    • Bachelor's Degree in Financial markets & institutions

      Helwan University

      Jan 2024 

    Skills

    • Communication skills
    • Hard Worker
    • Sociable
    • Microsoft Office
    • Computer Skills
    • Social Media
    • Social Work

    Languages

    • English

      Advanced
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