Fatma Ibrahim

Work Experience

National Bank of Egypt

Egypt

Job Details:During my training at the National Bank of Egypt, I gained hands-on experience in various banking operations, including customer service, financial analysis, and account management. I assisted in processing transactions, handling customer inquiries, and performing administrative tasks such as data entry and report generation. This experience enhanced my understanding of banking procedures and improved my ability to work effectively in a fast-paced financial environment.

Telecom Egypt

Mar 2021 - Present -3 yrs

Egypt

Job Details:As a customer service representative in technical support, I assist customers by troubleshooting technical issues and providing guidance on various telecommunications services. In addition to my customer support duties, I train new team members on the information and services provided by the bank, focusing on ensuring they understand the products, services, and procedures involved. I also collaborate with the technical team to resolve customer issues quickly and efficiently, while ensuring that the highest standards of customer satisfaction are met.