Fatma salem Farag

Tiler 2 Technical Support representativeFull Time

• Job Details:Speaking to customers to quickly get to the root of their problem. Troubleshooting technical issues. Providing timely and accurate customer feedback. Talking customers through a series of actions to resolve a problem. Following up with clients to ensure the problem is resolved. Communicating with dispatch team members if needed.

Project CoordinatorFull Time

• Job Details:Maintaining and monitoring project plans, project schedules, work hours, budgets and expenditures. Organizing, attending and participating in stakeholder meetings. Documenting and following up on important actions and decisions from meetings. Preparing necessary presentation materials for meetings. Ensuring project deadlines are met. Determining project changes. Providing administrative support as needed. Undertaking project tasks as required. Developing project strategies. Ensuring projects adhere to frameworks and all documentation is maintained appropriately for each project. Assess project risks and issues and provide solutions where applicable Create a project management calendar for fulfilling each goal and objective.

Office and HR AdminFull Time

• Job Details:Coordinate office activities and operations to secure efficiency and compliance to company policies. Supervise administrative staff and divide responsibilities to ensure performance. Manage agendas/travel arrangements/appointments etc. for the upper management. Manage phone calls and correspondence (e-mail, letters, packages etc.) Create and update records and databases with personnel, financial and other data. Track stocks of office supplies and place orders when necessarySubmit timely reports and prepare presentations/proposals as assigned. Assist colleagues whenever necessary. Respond to staff needs and influence a positive working environment. Track and manage attandance,lateness , vacations,and payroll . Explore training and development needs and act accordingly.