Fatma Fakhry

Property Finder Group

• Quality Control SupervisorFull Time

  Mar 2022 - Present -3 yrs, 4 months

  Egypt , Cairo

  • Job Details:Optimized tools and equipments to reduce errors.  Maintained quality management structure by conducting continuous reviews.  Checked production performance to guarantee compliance with process standards.  Tracked findings, completed documentation and generated weekly and monthly reports.  Monitored adherence to Quality Management system in compliance with the verification criteria.  Gave clear staff instruction to achieve production output.  Checked work throughout production phases for good quality control.  Identified and resolved staff and resource deficiencies impacting production.  Resolved conflicts between team members to maintain group harmony and productivity.  Coordinated training and mentoring for team members, maintaining skilled and well-performing group.  Logged daily activities and prepared reports for management.  Achieved productivity targets by motivating and incentivising the team.  Tracked supplies to proactively identify and resolve shortages impacting working plans.  Analysed performance reports to improve the department strategy.  Partnered with management to prepare for upcoming production activities with adequate staffing and resources.  Planned and communicated daily tasks and targets.
• Compliance AgentPart Time

  Oct 2020 - Feb 2022 -1 yr, 4 months

  Egypt , Cairo

  • Job Details:Assisting clients with all their inquiries through phone, email and chat.  Following up with the reported listings that got reported by the clients.  Validating and verifying the agents' profiles  Implemented new legislation to keep ongoing compliance, communicating new processes and regulations across relevant departments.  Assisted with business queries on compliance-related matters, acting as subject matter expert.
• Quality Control AssociateFull Time

  May 2020 - Oct 2020 -5 months

  Egypt , Cairo

  • Job Details:Validating the legitimacy of the client's documents before approving or rejecting their listings.  Reviewing the listings on the web site and reporting any fake ones.  Maintained quality management structure by conducting continuous reviews on listings.