Fatma Emam

CEO Executive and personal assistantFull Time

• Job Details:Attend meetings and Conduct research (Importers, Exporters, Supplier and wholesalers). • Handle and prioritize all outgoing or incoming correspondence (e-mail, letters, packages, etc.). • Preparing communications on behalf of CEO. • Organising travel and booking hotels and flight tickets. • Reminding the manager/executive of important tasks and deadlines. • Handling personal stuff related to CEO. • Responsible for the attendance of employees. • Email Clients, prepare price lists and send invoices to Partners. • Determine matters of top priority and handle accordingly. • Acting as the point of contact among executives, employees, clients and other external partners. • Taking notes and writing minutes of meeting. • Managing executives’ calendars and set up meetings. • Alert CEO about cancellations or new meetings. • Greet and welcome visitors. • Prepare confidential and sensitive documents. • Monitor office supplies and negotiate terms with suppliers to ensure the most cost-effective orders. • Maintain electronic and paper records ensuring information is organized and easily accessible.

Marketer and Education Counselor of UK UniversitiesFull Time

• Job Details:Preparing and Participating in events and fairs at hotels and schools. • Handling all stuff related to students and Universtities on CRM. • Responsible for counselling the students and help them to choose the best options for them. • Checking the entry requirements of Universities and get exceptions for some students. • Supporting students in every step from application till enrolment and assist them after travelling. • I collect data from different sources and work on them. • Checking the best options for students and get partial scholarships. • Conducting high quality research study on Universities to help students properly. • Helping students to find the suitable universities based on qualifications and help them to decide which one they will join. • Select the customer segment and build customer oexperience. • Helping student to reserve affordable accommodation and get good scholarships. • Support student in the visa application and prepare the documents required to obtain the visa.

Quality Monitoring SpecialistFull Time

• Job Details:Responsible for offering visibility into agent performance, to enhance the contact centre processes, and eventually customer satisfaction through applying the company’s quality monitoring processes. Key responsibilities • Following up with the client and establish rapport. • Monitor, record, and evaluate the quality of customer interactions in the contact • Provide a range of solutions, from traditional quality monitoring to a comprehensive solution incorporating customer interaction analytics (speech analytics, text analytics, data analytics, and customer surveys), eLearning, coaching, and sessions • Enable customer interaction recordings to be turned into eLearning content to drive best practices in and beyond the contact centre • Certify newly hired staff for the call centre • Suggest process updates whenever needed to enhance the customers’ satisfaction and decrease complaints