Fatma Elrayes

Banque Misr

• Customer service specialistFull Time

  Nov 2017 - May 2018 -6 months

  Egypt

  • Job Details:• Opening accounts for new clients. • Informing clients on procedures required to acquire credit cards. • Opening company accounts. • Create loan files for the client. • Informing potential clients on insurance services. • Transferring potential and interested clients to closer. • Working with meter and greeter in order to help clients with any problems. • Solely handling the process if archiving flies transferred and creating a database using Microsoft excel.
• Teller representativeFull Time

  Apr 2017 - Oct 2017 -6 months

  Egypt

  • Job Details:• Process financial transactions promptly and accurately. • Strictly adhere to all bank policies and procedures. • Prioritize client demands. • Provide impeccable customer service. • Uphold understanding of all banking products and services, along with bank systems and procedures.
• Sales RepresentativeFull Time

  Jun 2016 - Mar 2017 -9 months

  Egypt

  • Job Details:• Promote and demonstrate the products and services. • Build, grow and maintain accounts in my personal book of business. • Deliver exceptional customer service and maintain meaningful relationships with clients. • Create loan files for the client.
• Customer Service SpecialistFull Time

  Nov 2015 - May 2016 -6 months

  Egypt

  • Job Details:• Opening accounts for new clients. • Informing clients on procedures required to acquire credit cards. • Opening company accounts. • Create loan files for the client. • Informing potential clients on insurance services. • Transferring potential and interested clients to closer. • Working with meter and greeter in order to help clients with any problems. • Solely handling the process if archiving flies transferred and creating a database using Microsoft excel.

Credit Agricole

• Tele Sales SupervisorFull Time

  Aug 2015 - Oct 2015 -2 months

  Egypt

  • Job Details:• Manage retail team. • Help retail sales staff achieve sales targets. • Organize and distribute staff schedules. • Handle customer questions, complaints, and issues. • Evaluate on-the-job performance. • Coach, counsel, recruit, train, and discipline employees. • Utilize information technology to record sales figures, for data analysis and forward planning.
• Tele Sales ExecutiveFull Time

  Aug 2013 - Jul 2015 -1 yr, 11 months

  Egypt

  • Job Details: Communicate with clients on phone.  Promote and demonstrate the products and services.  Build, grow and maintain accounts in my personal book of business.  Deliver exceptional customer service and maintain meaningful relationships with clients.  Oversee my clients' campaigns and regularly communicate performance results.