Fatma ElGammal

Senior onboarding specialistFull Time

• Job Details:*Essential Duties and Responsibilities ●I’m Responsible Taking ownership to onboard the customer by understanding the requirement and provide world class solutions Share the best practices to customer. ●I’m Responsible Provide product training to customer and Coordinate with the customer on User Acceptance Training. ●Taking ownership of customer issues reported and seeing problems through to resolution. ●Researching, diagnosing, troubleshooting and identifying solutions to resolve customer issues following standard procedures for proper escalation of unresolved issues to the appropriate internal teams. ●Ensure proper recording and closure of all issues. ●Prepare accurate and timely reports Document knowledge in the form of knowledge base tech ● I’m Responsible to set up websites for clients as well handling their inquiries. ● I’m responsible giving them training session on how to use the system.

Account coordinatorFull Time

• Job Details:Collect and enter data for all new restaurant menus, update menus as necessary ● Communicate with restaurants regarding menu-related questions ● Provide ongoing restaurant support ● Review and plan weekly client menus; adjust as needed ● Ensure adequate portioning of dishes ● Assist in updating outdated data ● Set up customers for immediate success by facilitating the implementation process for new accounts. ●Educate new customers, help solve technical problems, and ensure smooth adoption of our products and services. ● giving them training session on how to use the system. ●Taking ownership to onboard the customer by understanding the requirement and provide world class solutions Share the best practices to customer. ●Provide product training to customer and Coordinate with the customer on User Acceptance Training. F

Customer Service CoordinatorFull Time

• Job Details:● I was Responsible for onboarding new suppliers (restaurants) as well as handling all inquiries they might have. ● Manage large amounts of incoming phone calls ● Generate sales leads ● Identify and assess customers’ needs to achieve satisfaction ● Build sustainable relationships and trust with customer accounts through open and interactive communication ● Provide accurate, valid and complete information by using the right methods/tools ● Meet personal/customer service team sales targets and call handling quotas ● Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution ● Keep records of customer interactions, process customer accounts and file documents ● Follow communication procedures, guidelines and policies ● Take the extra mile to engage custom