Fatma Ahmed Ashraf

SalesFull Time

• Job Details:Customers are offered credit facilities such as credit cards and personal loans whether they are individuals or companies and communicate with them to clear the procedures and transactions.

Human resourseeFull Time

• Job Details:As a People Support Leader "HR Generalist" my main responsibilities are as follows: Handling all recruitment activities starting from having the brief from the hiring manager, all the way to planning/supervising the on-boarding plan. Responsible for all the employee relations tasks including personnel, announcements, tracking attendance, archiving the ozbians' documents & contracts & confidentiality agreements. Responsible for the HR investigations and the implementation of all the rules and procedures. Screening candidates by Examining the candidates for the job, selecting the right people, recording their data, entering it, scheduling the interviews and coordinating the branches to determine the interview dates Follow up with regulators and work reports Coordinating interviews for the successful candidates Performing face to face interviews for the candidates Acting as a career advisor for the candidates during the on- boarding process Following up with the candidates till their hiring date

ReceptionFull Time

• Job Details:Greet clients as soon as they arrive and connect them with the appropriate party Answer the phone in a timely manner and direct calls to the correct offices Create and manage both digital and hardcopy filing systems for all partners Make travel arrangements and schedule meetings based on all partners’ itineraries Deal with bookings by phone, e-mail, letter, fax or face-to-face Complete procedures when Guests arrive and leave Prepare bills and take paymen Take and pass on messages to Guests Deal with special requests from Guests Answer questions about what the lab offers and the surrounding area Deal with complaints or problems Answer telephone calls and take messages or forward calls Schedule and confirm appointments and maintain event calendars Check visitors in and direct or escort them to specific destinations Inform other employees of visitors’ arrivals or cancellations Enter customer data and send correspondence Copy, file and maintain paper or electronic documents and records Handle incoming and outgoing mail Exceeding customers' expectations as a MUST, as well as having the best resolution to their problems in various issues mainly regarding technical, billing issues Creating out of the box solutions to the customers on spot in order to satisfy the customer's needs as a top priority Handling On Call Escalations while giving proper solutions to satisfy customers as well as reporting them to the Team Manager