Fatma Ali

Technical Support Cloud Enginee

Sheikh Zayed, Giza, Egypt

Cloud-nexa

Jan 2018 - Feb 2020 -2 yrs, 1 month

Egypt , Cairo

Job Details:• Work included daily dealing with several of environment assessing problems, Solving/troubleshooting Applications or a websites issues which are submitted to the ticket system and consulting with best Suitable Architect according to customer requirements. Maintenance, troubleshooting, access, and backup for client systems (Linux/Windows). • Support Cloud related technologies including operating systems, servers, security, monitoring, networks, and other packaged and custom built applications. • Address all client request in an efficient, courteous, and professional manner, and escalate when necessary. • Remain consistent with communication to clients until issues are resolved. • Had been working in both Support and on-boarding teams as a cloud engineer.

Cloud-nexa

May 2017 - Jan 2018 -8 months

Job Details:• Searching for new clients who could benefit from our AWS cloud solutions • Meeting regular sales targets • Supporting marketing by attending trade shows, conferences and other marketing events • Helping in the design of custom-made products.

Trend Micro

Mar 2017 - May 2017 -2 months

Job Details:• Seven weeks training aimed to give hands on cyber security, advanced threats and experience on Trend Micro security solutions for cloud security, network security and user protection (TM Deep Security, TM Deep Discovery and TM Office Scan) respectively. • Developed team and presentation skills with the program graduation project and deeper knowledge of Networking, Virtualization, Cloud Computing and advanced threats. • Obtained professional-level certifications at Trend Micro’s security solutions (TM Deep Security, TM Deep Discovery and TM Office Scan).

Bsc in Communications and Electronics
Cairo University (CU)
Jan 2011 - Jan 2016 - 5 yr
High School - Thanaweya Amma
Gamal Abd El Nasser
Jan 2011