Fatma Ahmed Sakkary
Subject Matter Expert at Khazna
Helwan, Cairo, EgyptWork Experience
Subject Matter ExpertFull Time
- Job Details:1. Help the front-line support agents resolve the most demanding cases, to enhance the overall customer experience. 2. Act as the “go-to” person within a department or function for questions and problems within my area of expertise. 3. Support the definition of processes and policies, supply business rules and procedures, and communicate the contexts in which the rules, processes, and policies are applied. 4. Work closely with other teams and learn about the newest features firsthand & updates to be cascaded to the leads & content team.
Customer Service SpecialistFull Time
Khazna
Jun 2020 - Oct 2021 -1 yr, 4 months
Egypt , Cairo
- Job Details:Supporting customer through phone, chat and mails
Customer serviceFull Time
Careem
Aug 2019 - Feb 2020 -6 months
Egypt , Cairo
- Job Details:Mail and Chat agent
Education
Bachelor's Degree in Commerce and Business Administration
Helwan UniversityJan 2015 - Jan 2019 - 4 yr
High School - Thanaweya Amma
houda sharawey language schoolJan 2015
Activities
Fundraiser at Pirates Egypt
Student Activity
Oct 2018 - Oct 2019 -1 yr
Head of logistics Team of Mi Fan Club Helwan University at Xiaomi Egypt
Student Activity
Dec 2018 - Jun 2019 -6 months
Marketing and Business planning at Innovation IHub - icamp
Student Activity
Jun 2017 - Sep 2017 -3 months
Skills
Languages
Arabic
FluentEnglish
Advanced
Training & Certifications
Marketing and Business planning
Innovation IHub - iCamp·2017