Fatma Ahmed Hamed El Boraie

Tajmeeli

• Customer Success ManagerFull Time

  Apr 2023 - Present -2 yrs, 3 months

  United States

  • Job Details:1- Identified and addressed customer needs, resolving issues and providing proactive solutions 2- Review customer complaints and concerns and seek to improve the customer experience 3- Upsell services and products with the brand image 4- Promote value through customer experience 5- Assist in creating training courses and educational materials 6- Establish clear client retention goals 7- Analysed customer feedback, sentiment, and behaviour to inform product development, marketing campaigns, and business strategies.
• Account ManagerFull Time

  Mar 2022 - Apr 2023 -1 yr, 1 month

  • Job Details:1- Managed a portfolio of 40 accounts, ensuring high levels of customer satisfaction and loyalty through proactive communication and relationship-building. 2- Identified and pursued new business opportunities, resulting in growth in revenue and increase in customer retention. 3- Developed and executed tailored sales strategies to meet customer needs. 4- Collaborated with cross-functional teams to ensure seamless delivery of products and services, meeting customer expectations and driving customer satisfaction.