Fatma Saifullah Abdelhameed
Customer Support Advisor at TaxiF
Haram, Giza, EgyptWork Experience
Customer Support AdvisorFull Time
TaxiF
Jul 2023 - Present -2 yrs
Egypt , Giza
- Job Details:Handling customers' queries via chat. Assisting drivers to activate their accounts. Auditing the agents performance ( quality task)
Senior Customer Service RepresentativeFull Time
Allianz
Nov 2016 - Nov 2022 -6 yrs
Egypt , Giza
- Job Details:Managing customers complaints, queries and needs. Pushing them towards our products. Providing a fully description of our products. Being patient with their Frustration
Customer Service AgentFull Time
- Job Details:Reservation and Telesales for Tajawal Company for travelling services.
• Telesales agentFull Time
- Job Details:Telemarketing for a discount card
Education
Very Good in English Literature
Ain Shams University (ASU)Jan 2012 - Jan 2016 - 4 yr
High School - Thanaweya Amma
El-Giza secondary school for girlsJan 2012
Languages
Arabic
FluentEnglish
FluentFrench
Advanced
Training & Certifications
Customer Service and Support During Economic Downturns
LinkedIn·2022Retail Customer Service and Coaching
2021Proposition Development - Retail - Bronze accreditation
Life & Health Academy·2021Being Positive at Work
LinkedIn·2021Effective Listening
LinkedIn·2020Writing Email
LinkedIn·2020Remote Work Foundations
LinkedIn·2020Time Management: Work from Home
LinkedIn·2020Customer Service: Handling Abusive Customers
LinkedIn·2018Third International Conference for Translation and Languages
Faculty of Women Ain Shams University·2016The Conference of Education and Labor Market Needs
Faculty of Women Ain Shams University·2015