
Fatma Ayman Abdel hamed
Software Testing Engineer at Information Technology Institute
Giza, EgyptWork Experience
Software Testing EngineerInternship
Information Technology Institute
May 2024 - Present -1 yr, 2 months
Marketing specialist internInternship
- Job Details:•Worked on Shofha VOD platform through updating its content, increasing customers’ engagement and viewership through social media, targeting customers in the MENA region through app messaging, developed marketing campaign ideas and themes •Performed a Market research about the possibility to operate in Kenya. •Handled excel sheets to organize the platform’s content. Made outbound calls to test customer’s satisfaction and to get new ideas about their needs.
Customer service internInternship
- Job Details:•Answered questions about account types (current account, saving account and current plus account), helped in solving customer’s problems. •Worked in telesales by calling customers who have paid 50% of their loans and would like to extend the loan amount.
Education
Bachelor's Degree in Marketing
Georgia state university joint program with cairo universityJan 2018 - Jan 2022 - 4 yr
Languages
English
FluentArabic
FluentFrench
Intermediate
Training & Certifications
Marketing specialist
ArpuPlus·2021Banking
QNB ElAhly·2019