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Fatma Ramadan Abd-Elhameed

CS (Customer Service) Agent

Helwan, Cairo, Egypt

Work Experience

  • CS (Customer Service) Agent Full Time

    Mobinil

    Oct 2012 - Mar 2013 -5 months

    Egypt , Cairo

    • TraineeFull Time

      Egyptian Iron & Steel Company

      Jul 2010 - Aug 2010 -1 month

      Egypt , Cairo

        • Education

        • Bachelor's Degree in Mechatronics Engineering

          Helwan University

          Jan 2007 - Jan 2012 - 5 yr

        • High School - Thanaweya Amma

          Helwan Secondary School

          Jan 2007 

        Activities

        • Human Recources' Head at IEEE Helwan student Branch (multinational) (student activity)

          Student Activity

          Sep 2010 - Sep 2012 -2 yrs

        • Volunteer at IEEE Day by IEEE Helwan Student Branch

          Volunteering

          Oct 2011 - Oct 2011 

        • Organizer (volunteer) at EED (Egyptian Engineering Day) at EED " Egyption Engineering Day " By IEEE Helwan Student Branch's Booth

          Volunteering

          Sep 2011 - Sep 2011 

        Skills

        • Human Resources (HR)
        • Robotics and Smart Systems
        • Basic Electronics Workshops
        • Microcontroller
        • ICDL
        • Mechatronics Engineering
        • AutoCAD

        Languages

        • Arabic

          Fluent

        • English

          Intermediate

        • French

          Beginner

        Training & Certifications

        • Modern Marketing Science, Career advising, Interview skills, HR management principles, Project management principles, How to make money online, Communication skills, Digital marketing principles, Time Management

          Egypt Job and Training Fair Internship·2013

        • Entrepreneurial Skills Course

          AWTAD Association·2012

        • Entrepreneurial Skills

          AWTAD Association·2012

        • Robotics and Smart Systems Course

          Smart Trainee Team , " STT " York University, Canada·2011

        • Robotics and Smart Systems

          Smart Trainee Team , " STT " York University, Canada·2011

        • Engineering Training

          Egyptian Iron & Steel Company·2010

        • Microcontrollers Course

          Future IT·2010

        • Microcontrollers

          Future IT·2010

        • ICDL Course

          United Nations Eductional,Scientific and Culture Organization·2010

        • ICDL

          United Nations Eductional,Scientific and Culture Organization·2010

        • Pathways to Higher Education (PHE) "Development of thinking and mangerial Skills " ... Behavioral Approach

          Center for Advanced of postgraduate Studies and research, Cairo University "CAPSCU"·2010
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