Basic Info

Fathie Raslan

3 years

Cairo, Egypt

Bachelor's Degree

Entry level

Work Experience

Community Support Representative at UBER

Experience Details

Community Support Representative

Customer Service/Support

Entry Level

Help and support customers and fulfill the customer satisfaction


Company Details

UBER (multinational)

Cairo, Egypt

101-500 employees

Consulting Services

N/A

Jan 2017 to Jun 2017 (5 months)
Customer Service Representative and Technical Support at Oscar

Experience Details

Customer Service Representative and Technical Support

Customer Service/Support, Installation/Maintenance/Repair, Quality

Manager

Customer Service Representative and Technical Support , full time job , the time of work 9 Hours


Company Details

Oscar

Cairo, Egypt

1-10 employees

Computer Software, Information Technology Services, Computer Networking

non

Feb 2010 to Dec 2015 (5 years 10 months)
Customer Service Agent At Etisal International at Etisal International

Experience Details

Customer Service Agent At Etisal International

Customer Service/Support

Entry Level

I Work In Etisal International as agent to Support customers and help them and make the way to get help very Easy


Company Details

Etisal International

Cairo, Egypt

501-1000 employees

Consumer Services

N/A

May 2014 to Feb 2015 (9 months)
Software / Hardware at Oscar

Experience Details

Software / Hardware

IT/Software Development, Sales/Retail, Installation/Maintenance/Repair

Experienced (Non-Manager)

Marketing , Sales , Repair computers and networks .
Support customers and help them by phone .
Home visits to help solving the malfunctions of devices .


Company Details

Oscar

Cairo, Egypt

1-10 employees

Computer Software, Computer Hardware, Computer Networking

N/A

Mar 2007 to Oct 2013 (6 years 7 months)

Education

BA in Faculty Of Law

Education Details

BA

Faculty Of Law

Ain Shams University, Egypt

C / Good / 65 - 75%

N/A

N/A

Ain Shams University
2009 - 2014
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Abd Al aziz Al sayed

Egypt

2009

B / Very Good / 75 - 85%

N/A

Abd Al aziz Al sayed
2009

Training and Courses

Training/Course Details

Customer service agent

Jun 2014

Etisal Int.

Customer service agent , at Etisal International , project : Etisalat Masr

Training/Course Details

English course

Dec 2015

Language Institute of the Armed Forces

I finished 9 levels in general English and 4 levels in conversation .

Training/Course Details

customer serves

Mar 2017

UBER

Understanding how to do the job in a perfect way.

This profile is fresh!
Last update 23 days ago.

Jobseeker photo

Profile Skills and Keywords

ArabicBusiness DevelopmentCommunity Support RepresentativeComputerComputer HardwareComputer NetworkingComputer SkillsComputer SoftwareConsulting ServicesConsumer ServicesCreativeCustomer ServesCustomer ServiceCustomer Service AgentCustomer Service Agent At Etisal InternationalCustomer Service Representative And Technical SupportCustomer SupportCustomer-orientedDrivingEnglishEnglish CourseFaculty Of LawFoodITInformation Technology ServicesInnovation In The Scientific SideInstallationInternetInternet SearchLandscapeLeaderMaintenanceMicrosoft AccessMicrosoft ExcelMicrosoft OfficeMicrosoft OutlookMicrosoft WindowsNetworkingOrganizerParisPlannerPunctualityQuality AssuranceQuality ControlRepairRetailSalesSoftware / HardwareSoftware DevelopmentSupportTravelUBERUnited EnglandWindows Server 2008

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Intermediate

: Advanced

: Intermediate

Tools and Technologies

Computer Skills

Computer Skills

: Expert

: High

:

3-5 years

Microsoft Windows

Microsoft Windows

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Excel

Microsoft Excel

: Expert

: Extreme - I love it!

:

5-7 years

Computer

Computer

: Expert

: Extreme - I love it!

:

5-7 years

Software Development

Software Development

: Expert

: Extreme - I love it!

:

3-5 years

Internet

Internet

: Expert

: Extreme - I love it!

:

5-7 years

Internet Search

Internet Search

: Expert

: Extreme - I love it!

:

3-5 years

Customer Service

Customer Service

: Advanced

: High

:

1-3 years

Customer Support

Customer Support

: Advanced

: Extreme - I love it!

:

1-3 years

Innovation in the scientific side

Innovation in the scientific side

: Intermediate

: Extreme - I love it!

:

More than 7 years

Computer Hardware

Computer Hardware

: Intermediate

: Extreme - I love it!

:

3-5 years

Microsoft Office

Microsoft Office

: Intermediate

: Extreme - I love it!

:

3-5 years

Microsoft Access

Microsoft Access

: Beginner

: Medium

:

1-3 years

Microsoft Outlook

Microsoft Outlook

: Beginner

: Medium

:

1-3 years

Windows Server 2008

Windows Server 2008

: Little knowledge

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

Customer Service

Customer Service

: Advanced

: High

:

3-5 years

Computer Software

Computer Software

: Advanced

: Extreme - I love it!

:

5-7 years

Networking

Networking

: Advanced

: Extreme - I love it!

:

3-5 years

Key Skills

Leader, Planner, Customer-oriented, Creative, Organizer

Online Presence

Fathie Raslan Fathie Raslan Fathie Raslan Fathieraslan1992@gmail.com

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