Fathy Fayek

Telecom Egypt (sprint Egypt)

• System Management center (SMC)Full Time

  Dec 2023 - Jan 2024 -1 month

  Egypt , Cairo

  • Job Details:our functions: 1-handling all project phases including testing implementation and support service level agreements. 2-Validate any concern from the customer care & send it to the responsible team. 3-Check any escalation from customer care regarding to any unplanned activity in the system, network & report it immediately to the responsible team. 4- check any planned maintenance activities sent in any network or system & get the approvals from the departments management in which this system will be changed.
• Third level specialistFull Time

  Jun 2022 - Nov 2023 -1 yr, 5 months

  Egypt , Cairo

  • Job Details:- validate technician work from central side and check customer line physical status.
• Second level SpecialistFull Time

  Mar 2021 - May 2022 -1 yr, 2 months

  Egypt , Cairo

  • Job Details:1: validate logical and physical tickets. 2: Follow width customers to make sure their problems solved or not.
• Technical Support SpecialistFull Time

  Oct 2020 - Mar 2021 -5 months

  Egypt , Cairo

  • Job Details:- Handling land line and home internet problems.