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Faten ElAzhary

Head of Customer service dep.

Dubai, United Arab Emirates

Work Experience

  • Customer service managerFull Time

    Majid AlFuttaim

    Nov 2018 - Present -6 yrs, 8 months

    • Customer service managerFull Time

      Wadi.com

      Nov 2017 - Nov 2018 -1 yr

      • Call centre managerFull Time

        DHL

        May 2017 - Nov 2017 -6 months

        United Arab Emirates

        • Contact Center Operation SupervisorFull Time

          Vodafone

          Aug 2011 - Present -13 yrs, 11 months

          Egypt

            • Education

            • Bachelor's Degree in Faculty of Arts - Broadcasting Department

              Minia University

              Jan 2005 - Jan 2008 - 3 yr

            • High School - Thanaweya Amma

              Moharram Language School

              Jan 2004 

            Achievements

            Achieved Top Team to deliver NPS score for 16 months consecutive, on Vodafone UK billing teams.

            Skills

            • Coaching
            • Team management
            • Data Analysis
            • Presentation and training
            • Technical Support
            • Microsoft Office

            Languages

            • Arabic

              Fluent

            • English

              Fluent

            • German

              Intermediate

            Training & Certifications

            • Best Team Manager 2013-2014

              Vodafone International Services·2014

            • BCP Certificate

              Vodafone International Services·2013

            • Human Resourses

              AmCham·2011
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