FO

Faten Omar

Software tester and customer support at Cloud Services Group (CSG)

Cairo, Egypt

Work Experience

  • Software tester and customer supportFull Time

    Cloud Services Group (CSG)

    Nov 2016 - Present -8 yrs, 8 months

    • Job Details:I am responsible for: • Create test cases for the systems. • Testing the systems manually, reporting them and reporting the bugs on TFS. • Creating user guide. • Presenting the demo to the clients, walking them through it and answering their inquiries. • Providing technical support to the clients regarding the systems we provided to them. • Providing clients with training sessions regarding the system, if required. • Prepare plans and estimate task duration. Nature of the projects I worked on: • Vehicles, people and assets tracking systems. • Labor exchanging system. • HR system. • Library system. • Workflow system.
  • Software tester and customer supportFull Time

    Automation Consultants

    Feb 2014 - Oct 2016 -2 yrs, 8 months

    • Job Details:I am responsible for: • Creating user guide. • Providing technical support to the clients regarding the systems we provided to them. • Providing clients with training sessions regarding the system, if required. • Create test cases for the systems. • Testing the systems manually, reporting them and reporting the bugs on TFS. Nature of the projects I worked on: • Library system. • Workflow system.
  • Education

    • Bachelor's Degree in Faculty of Arts, Department of Library and Information Science

      Helwan University

      Jan 2012 

    Skills

    • Microsoft Office
    • Internet

    Languages

    • Arabic

      Fluent
    • English

      Intermediate
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