FO
Faten Omar
Software tester and customer support at Cloud Services Group (CSG)
Cairo, EgyptWork Experience
Software tester and customer supportFull Time
Cloud Services Group (CSG)
Nov 2016 - Present -8 yrs, 8 months
- Job Details:I am responsible for: • Create test cases for the systems. • Testing the systems manually, reporting them and reporting the bugs on TFS. • Creating user guide. • Presenting the demo to the clients, walking them through it and answering their inquiries. • Providing technical support to the clients regarding the systems we provided to them. • Providing clients with training sessions regarding the system, if required. • Prepare plans and estimate task duration. Nature of the projects I worked on: • Vehicles, people and assets tracking systems. • Labor exchanging system. • HR system. • Library system. • Workflow system.
Software tester and customer supportFull Time
Automation Consultants
Feb 2014 - Oct 2016 -2 yrs, 8 months
- Job Details:I am responsible for: • Creating user guide. • Providing technical support to the clients regarding the systems we provided to them. • Providing clients with training sessions regarding the system, if required. • Create test cases for the systems. • Testing the systems manually, reporting them and reporting the bugs on TFS. Nature of the projects I worked on: • Library system. • Workflow system.
Education
Bachelor's Degree in Faculty of Arts, Department of Library and Information Science
Helwan UniversityJan 2012
Skills
Languages
Arabic
FluentEnglish
Intermediate