
Faten Fathy
Reservation Manager
Maadi, Cairo, EgyptWork Experience
Reservation ManagerFull Time
Sunset Boat
Jan 2015 - Dec 2017 -2 yrs, 11 months
Egypt , Cairo
- Job Details:Having knowledge of entire Reservation Procedures Responsible for Restaurants and Events Reservations Handling of correspondences, sorted - out letters, telexes, fax, cables Allocate daily tasks to Reservations staff Review reservation booked daily Review arrival report daily / Responsible for work schedule Responsible for preparation of occupancy forecast Responsible for training staff Responsible for implementation of policies and procedures Monitoring Telephone Manner and general performance of reservations staff daily
Arabic Teacher for ForeignersFull Time
Saint Joseph School (American Section)
Jan 2014 - Jan 2015 -1 yr
Egypt , Red Sea
- Job Details:Create syllabus for each of the courses assigned in line with the Ministry of Education Plan, initiate and guide the units of study in Arabic which involve speaking, listening, writing, and reading Create and evaluate assessments of each student’s work and keep records updated Foster thought, discussion, reading comprehension, linguistic analysis and a consistent work ethic Foster thought, discussion, reading comprehension, linguistic analysis and a consistent work ethic Set and assign appropriate homework on a regular basis to reinforce student learning and to prepare them for further class activities Use teaching methods engaging students, stimulating intellectual curiosity including the use of effective questioning, presentation and resources Set high expectations for students’ behavior, establishing and maintaining a good standard of behavior management through well focused teaching and through positive and productive relationships Contribute to the extra-curricular activities program
ReceptionistFull Time
Reef Oasis Senses Resort
Jan 2010 - Jan 2014 -4 yrs
Egypt , Red Sea
- Job Details:Inform guests of hotel rates and services / Make and confirm reservations for guests Ensure proper room allocation / Register and check guests in Confirm relevant guest information / Verify guest's payment method Verify and imprint credit cards for authorization / issue room keys and direct guests to their rooms / Responsible for recording Company/Travel Agent Rates both in system and correspondence file Compute all guest billings, accurately post charges to guest rooms and house accounts Receive and transmit messages for guests / Retrieve mail, packages and documents such as faxes for guests Listen and respond to guest queries and requests both in-person and by phone / Provide accurate information about local attractions and services Liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests Complete and maintain any incident reports, daily activity reports or other reports requested by management
Call Center AgentFull Time
ASA Computer Center
Jan 2009 - Dec 2010 -1 yr, 11 months
Egypt , Cairo
- Job Details:Answer incoming calls and respond to customer’s emails Management and resolve customer complaints Sell products and place customer orders in the computer system Identify and escalate issues to supervisors Provide product and service information to customers Research required information using available resources Research, identify, and resolve customer complaints using applicable software Process orders, forms, and application Route calls to appropriate resources Other Duties as assigned
Education
Bachelor's Degree in Arabic language and Islamic science
Cairo University (CU)Jan 2010
High School - Thanaweya Amma
atef barakat language schoolJan 2003
Skills
Languages
Arabic
FluentEnglish
AdvancedFrench
BeginnerGerman
Beginner