Fatemah Abdelwahab

Solution coordinator at Yanzo

Sheikh Zayed, Giza, Egypt

Jan 2023 - Present -2 yrs, 6 months

Egypt , Cairo

Fastarz

Mar 2022 - Apr 2023 -1 yr, 1 month

Turkey , Istanbul

Job Details:-Supervise, mentor, and motivate the customer support team to meet performance goals and deliver outstanding customer service. -Develop and implement support policies, procedures, and quality standards. -Monitor daily operations and ensure timely resolution of customer tickets via email, chat, or helpdesk platforms (Intercom).

Operations ManagerFull Time
Apr 2021 - Present -4 yrs, 3 months
Egypt
- Job Details:•Lead and mentor team members, fostering a culture of continuous improvement •Monitor and analyze key performance indicators (KPIs) and operational metrics. •Plan, manage, and oversee all operational activities to ensure efficiency and effectiveness
Solution coordinatorFull Time
Apr 2019 - Present -6 yrs, 3 months
United Arab Emirates , Dubai
- Job Details:Suggest appropriate service/product to increase customer satisfaction. -Identify customer's needs and help them to get their things done. -Processing orders and requests -Provide professional customer support experience. -Maintaining a positive and professional attitude toward customers.

Bachelor's Degree in business adminstration
Canadian International College (CIC)
Jan 2018 - Jan 2021 - 3 yr
High School - Thanaweya Amma
Port Said Language School
Jan 2013