Fatima Soliman
Area Sales Manager at Delivery Hero
Zaytoun, Cairo, EgyptWork Experience
Area Sales ManagerFull Time
Delivery Hero
Jan 2019 - Present -6 yrs, 6 months
- Job Details:● Responsible for Middle Cairo & Maddi area in terms of sales, account management, uploading, activation and operational excellence ● Manage a team of 4 sales team members most of them are from different background ● Train sales team on a weekly basis to over achieve the set monthly target ● Identify target list and number of restaurants per each sales member and follow up the restaurants quality based on set plan ● Manage 3 account managers as a part from Sales Team umbrella ● Follow up with data entry team to finalize any pending menus on the app based on set KPIs ● Follow up with automation team to make sure all signed restaurants are live on time ● Responsible for sending a daily report with the final status in terms of key accounts and target performance ● Work Closely with all departments such as marketing, operation, content, activation to ensure everything is into its place
Key Account ManagerFull Time
- Job Details:● Penetrate the Egyptian market with a new delivery experience via an on demand delivery app and build the first base of partners @ Glovo EG ● Communicate with the global team to identify our main target prospect partners and manage the appropriate SLA that will match their business nature in terms of operation cycle (dedicated couriers, B2B module) ● Personally finalize the deal with our partners in terms of the economic discussion with the highest commission in the Egyptian market ● Build professional and trusting relationships with key customers and leverage existing relationships ● Provide detailed reports about the competition in the market and how we move faster with the highest quality service ever ● Work Closely with all departments such as marketing, operation, content, activation to ensure everything is into its place ● Follow up our delivery performance on a weekly basis and share all insights with our key partners
B2B Sales ExecutiveFull Time
Jan 2017 - Mar 2018 -1 yr, 2 months
Egypt , Cairo
- Job Details:• Develop and execute strategic sales plan for lead generation, pricing and all other matters related to revenue generation • Personally identify, approach, close key qualified sales opportunities and managing the sales process • Match customer needs and concerns with the benefits provided by aramex Supply Chain services (Packing, Delivering Domestically &Internationally, Effective COD Cycle, Logistics & Warehousing service) • Build professional and trusting relationships with key customers, leverage existing relationships • Provide latest market feedbacks and researches to e-com team leader regarding competitive offerings, prospect needs and generate product development ideas to enhance the strategic long term plan • Work Closely with all departments related to the e-com core to ensure an effective enhancement to all area of developments over the scope by providing them with all feedbacks and market trends leading to an excellent customer satisfaction • Follow up the e-com operational cycle to ensure the highest delivery efficiency within the shipment life cycle time frame • Prepare a sales Blitz Campaign on a quarter bases to hit a certain geographical area as a one solid team including CS, HR and Collectors
Customer Communication Specialist Full Time
May 2016 - Mar 2017 -10 months
Egypt , Cairo
- Job Details:• Work closely with General Support Office of aramex at head quarter to manage all social media platforms • Handle social media critical complaints on spot and tack corrective actions accordingly to ensure the highest level of customer satisfaction • Prepare a monthly analysis report including all sorts of complaints per product and reasons behind the customer dissatisfaction; in addition to a detailed action plan to enhance all areas of developments • Manage internal communications output • Work with stockholders to execute special events, including developing event communications, promoting the event and taking photographs during the event
Communication Specialist Full Time
Bibliotheca Alexandrina
Dec 2014 - Apr 2016 -1 yr, 4 months
Egypt , Cairo
- Job Details:• Assist in developing and executing internal and external communication and events plan to enhance and accomplish the project objectives • Prepare publications content (signs, posters & flyers and coordinating with Graphic designer specialist to execute communication tools/materials as planned • Support in creating and managing all social media platforms related to the project • Inform our core target customers with all our ongoing and upcoming activities through bulk emails, SMS & phone calls • Prepare a monthly report for management team summarizing all the edutainment centers achievements and next month plans
Education
Foreign Trade Logistics in Logistics
Arab Academy for Science, Technology and Maritime Transport (AAST)Jan 2019 - Jan 2020 - 1 Year
Accounting in Accountina
Helwan UniversityJan 2007 - Jan 2012 - 5 yr
Achievements
- @Try Carriage, I managed a super passionate team to leverage signed restaurants in new areas from 20 to 230 within 10 weeks - I proudly was the fourth employs to join Glovo market launcher team in Egypt, I partnered up with around 50 % from key accounts within 6 month - I have got a recognition award from aramex Egypt management as the best target achiever of the year on 2017 (I achieved 300% from the year set target)
Languages
English
Advanced