Fatema Abdelrahman
Social Media And Web-Chat Customer Support Adviser at Global Grow (Offshoring)
Agami, Alexandria, EgyptWork Experience
Social Media And Web-Chat Customer Support AdviserFull Time
Global Grow (Offshoring)
May 2019 - Present -6 yrs, 2 months
Egypt
- Job Details:Assisting consumers throughout the shopping experience, from Pre-Sale phase to After-Sale services.
Customer Service AdviserFull Time
Vodafone International Services ( Vodafone UK)
Sep 2017 - Mar 2019 -1 yr, 6 months
Egypt
- Job Details:Customer oriented position depends on resolving problems by clarifying issues, researching, exploring answers and alternative solutions and escalating unresolved problems.
Support CoordinatorPart Time
Alquran Classes Online Educational Website (Pakistan)
Mar 2017 - Jun 2017 -3 months
Egypt
- Job Details:Rich experience in aligning and coordinating classes schedules. Offering suitable solutions to both educators and students in order to maintain a smooth and stress-free experience. Observing the quality of the service provided to customers and recommending ideas for future improvements.
Education
Bachelor's Degree in Business
Alexandria University (ALEXU)Jan 2019
Achievements
-Ranked first for achieving KPIs on a department level in Vodafone International Services. -Ranked 5th in a local marathon for 8 KMs.
Languages
Arabic
FluentEnglish
Fluent