Fasola Oyetunde

Technical Support TechnicianPart Time

• Job Details:• Installed hardware, software and device drivers on standalone computers • Troubleshooting and Repaired of ATM, 74XX models Kiosk and POS • Provided server support for the production environment and supported on all routers and switches. • Maintained and optimized all servers, creating a more efficient network, which increases employee productivity. • Built and installed all servers and troubleshot hardware and software problems. • Determined users’ technical needs and provide them with appropriate solutions. • Tested computers peripherals, hardware and software to ensure that they are working appropriately. • Acted as a technical resource in order to assist users with resolving computer issues. • Answer tickets and emails pertaining to users’ concern. • Analyzed network problems and performed preventative maintenance procedures. • Explained the role of network applications and equipment to the end users. • Worked in a team environment to meet the SLA.