Farrah Younes

Marketing Manager at Petroleum Air Service - PAS

Masr Al Qadima, Cairo, Egypt

Loop Support

Oct 2018 - Present -6 yrs, 9 months

United States , San Francisco

Job Details:• Train new hires on company policies and best practices for resolving online tickets • Monitor new hires performance and determine if further training is needed • Evaluate and monitor team members weekly performance • Provide guidance and support to team members • Participate in the implementation and enhancements of new processes

ECOM Specialist, LLC - IBM Business Partner

May 2018 - Sep 2018 -4 months

United States , Dallas

Job Details:• Collaborate with IBM distributor to obtain Software/SaaS quotes for customer solutions • Filing and documenting sales and use tax for multiple states • Preparing and dispatching required paperwork to customers so purchase order can be issued • Collaborate with business partners to identify sales campaigns; B2B sales related activities in current opportunities • Assisted in achieving $900K in solution sales in Q3 & grew client base by 60-70% • Define quarterly plans for the team and build pipeline

TeacherPart Time

Primrose School of West Plano

Oct 2016 - Feb 2017 -4 months

Law Offices of Gihan Thomas

Jun 2015 - May 2016 -11 months

United States , Los Angeles

Job Details:Worked with clients to obtain documents and information Conducted research for clients cases Received incoming mail then scanned, photocopied, and filed accordingly Drafted letters and forms on behalf of clients then mailed accordingly after attorneys’ approval Corresponded with clients through email and phone Collected payment from clients and handled accordingly Reminded attorney and client of important deadlines and cases Received all incoming Arabic speakers calls from prospective and current clients