Faris Nabil

English Customer Support RepresentativeFull Time

• Job Details:- Handled customer inquiries via phone regarding orders, products, shipping, returns, and Walmart services. - Resolved complaints and ensured high customer satisfaction while adhering to Walmart’s policies - Maintained performance metrics such as VOC, AHT and RCR, contributing to team quality standards

English Telesales agentFull Time

• Job Details:- Contacted potential and existing patients to promote and sell durable medical equipment based on insurance eligibility and medical needs - Collected and verified patient information, coordinated with providers, and ensured compliance with HIPAA and insurance guidelines - Achieved sales targets and maintained high call quality and customer satisfaction metrics

InternInternship

• Job Details:- Assisted in preparing purchase orders, tracked deliveries, and supported contract documentation and filing - Supported data entry, document filing, and reconciliation tasks using Excel and internal systems - Assisted in preparing financial reports, invoices, and expense tracking under supervision - Gained practical exposure to budgeting, cost control, and financial procedures - Assisted in collaboration with engineers and buyers to ensure timely procurement and compliance with company standards - Gained hands-on experience in procurement processes within a major EPC company