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Fares Eldokmak

It Support Specialist at The court

Rasheed, Beheira, Egypt

Work Experience

  • It Support SpecialistFull Time

    The court

    Oct 2014 - Present -10 yrs, 9 months

    Egypt , Beheira

    • Job Details:Selected 90%, installed and tested system patches and documented associated procedures. • Diagnosed and troubleshot technical issues, including hardware, software, and network configuration. • Improved 85-90% system performance with routine maintenance and hardware upgrades. • Installed and configured computer systems and applications within the Damanhur Court of First Instance and its 6 sub-courts. • Set up workstations with computers and necessary peripheral devices (Routers, Switches, Printers, Scanners, etc.) • Set up configure and maintain Network printers and Local printers. • Set up the connection network's conference network between the courts. • Improved performance and reliability 90% by implementing enhancements. • Reduced 90-95% downtime. • Researched latest technology and products to stay abreast of current trends.

  • IT support assistantPart Time

    Mabaret Al-Asafra hospital

    Jun 2010 - Aug 2014 -4 yrs, 2 months

    Egypt , Alexandria

    • Job Details:• Entered customer and account data by inputting alphabetic and numeric information on keyboard according to screen format. • Updated and maintained databases, tracking and improving recordkeeping. • Cooperated in the development of the new system. • Replaced hardware for simple changes. • Refreshes including memory upgrades, operating system, and application reinstallation. • Achieved 90-95% of daily production quotas through consistent workflow prioritization

    • Education

    • Diploma in computer science

      Upper-Intermediate computer sciences institute

      Jan 2008 

    Achievements

    • Selected 90%, installed and tested system patches and documented associated procedures. • Diagnosed and resolved 90% technical hardware and software issues. • Improved 85-90% system performance with routine maintenance and hardware upgrades. • Rebuilt 100% of the infrastructure hardware and software of the Damanhur Court of First Instance and its 6 sub-courts. • Set up the connection network's conference network between the courts. • Improved performance and reliability 90% by implementing enhancements. • Reduced 90-95% downtime. • Researched latest technology and products to stay abreast of current trends

    Skills

    • Hardware Installation
    • Software Installation
    • Hard Work
    • Information Technology (IT)
    • Hardware Troubleshooting
    • Networking
    • Administration
    • Python

    Languages

    • Arabic

      Fluent

    • English

      Advanced

    Training & Certifications

    • CCNP ENCOR 350-401

      2022

    • Microsoft windows server 2016

      CLS·2022
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