Farida Fouad AbdElSalam

International Account Operational Supervisor at Vodafone

6th of October, Giza, Egypt

Vodafone

Nov 2011 - Present -13 yrs, 8 months

Egypt , Giza

Job Details:To be accountable for coaching, leading and motivating a team of up to 20 executives, coordinating activities in line with the department targets and performance levels, whilst continually looking at potential improvements to departmental processes.  Job Duties: 1. Team Coaching and Development 2. Team Support 3. Customer Support 4. Leadership 5. KPIs/Measures  Additional Tasks: - Continuous process improvement Committee - Recruitment Business Partner - Meeting logistics coordinator - Operational targets Governance

Vodafone

Jan 2009 - Nov 2011 -2 yrs, 10 months

Egypt , Giza

Job Details:Act as a front-line interface with customers of Vodafone companies worldwide( Vodafone Australia & Vodafone UK). Role involves responding to customers over the phone and resolving their inquiries. The main purpose is to facilitate and provide a Vodafone global customer service standard.