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Farida Muhammad Samy

customer service agent

Sayeda Zeinab, Cairo, Egypt

Work Experience

  • customer service agentFull Time

    Teleperformance

    May 2018 - Sep 2018 -4 months

    • Job Details:addressing customers' concerns regarding their bills educating existing customers about the new offers in the market educating new customers about the service and the plans provided by the company
  • traineeInternship

    national bank of egypt

    Jul 2016 - Aug 2016 -1 month

    Egypt

    • Job Details:-handling customers' requests for cash withdrawals and deposits -resolve customers' complaints -respond to customers' inquiries regarding the products provided by the bank -make recommendations to satisfy the customers' needs the required qualifications are problem solving skills, stress tolerance, communication and interpersonal skills
  • TraineeFull Time

    National bank of egypt

    Jul 2015 - Aug 2015 -1 month

    Egypt , Cairo

    • Education

      • Bachelor's Degree in business administration and accounting

        Cairo University (CU)

        Jan 2013 - Jan 2017 - 4 yr

      • High School - Thanaweya Amma

        El Nile

        Jan 2013 

      Activities

      • Marketing trainer at Tree

        Student Activity

        Sep 2014 - Mar 2015 -6 months

      • Coordinator at Comet

        Student Activity

        Sep 2013 - Mar 2014 -6 months

      Languages

      • Arabic

        Fluent
      • English

        Fluent

      Training & Certifications

      • summer training

        national bank of egypt·2016
      • Principles of Banking

        Egyptian banking institute·2016
      • Soft skills

        Amideast·2015
      • Banking

        National Bank of Egypt·2015
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