
Farida Muhammad Samy
customer service agent
Sayeda Zeinab, Cairo, EgyptWork Experience
customer service agentFull Time
Teleperformance
May 2018 - Sep 2018 -4 months
- Job Details:addressing customers' concerns regarding their bills educating existing customers about the new offers in the market educating new customers about the service and the plans provided by the company
traineeInternship
national bank of egypt
Jul 2016 - Aug 2016 -1 month
Egypt
- Job Details:-handling customers' requests for cash withdrawals and deposits -resolve customers' complaints -respond to customers' inquiries regarding the products provided by the bank -make recommendations to satisfy the customers' needs the required qualifications are problem solving skills, stress tolerance, communication and interpersonal skills
Education
Bachelor's Degree in business administration and accounting
Cairo University (CU)Jan 2013 - Jan 2017 - 4 yr
High School - Thanaweya Amma
El NileJan 2013
Activities
Marketing trainer at Tree
Student Activity
Sep 2014 - Mar 2015 -6 months
Coordinator at Comet
Student Activity
Sep 2013 - Mar 2014 -6 months
Languages
Arabic
FluentEnglish
Fluent
Training & Certifications
summer training
national bank of egypt·2016Principles of Banking
Egyptian banking institute·2016Soft skills
Amideast·2015Banking
National Bank of Egypt·2015