Farida Salem

•OJT PART1-Aviation operations management division- Helwan university,It was a training program at Egyptair training academy and Cairo international airport. This is all I learned about:Ramp Safety, The quality control process, pricing and review management, network planning, GM nancialaffairs- airlines company, Emergency and crisis management and flight dispatch at the IOCC (integratedoperation center), Amadeus reservation system, sales ofce, departure and arrival terminals round, duty-freeround, and we care customer service session. •Amadeus Selling platform connect-Basic course,It was at the Amadeus center. I learned about: introduction to Amadeus selling platform connect, basiccommands and entries, flight availability and booking, passenger name record (PNR) management, fare displayand pricing, ticketing, basic ancillary service, miscellaneous entries and help and support tools.Achieved a grade A in the final exam.