Farid Faiz

It Help Desk SpecialistFull Time

• Job Details:• Provide technical support and troubleshooting for end-users, resolving hardware, software, and network issues • Conducted remote and on-site support for engineers at construction sites, resolving IT-related issues to ensure minimal disruption to building operations. • Assisted in the setup , configuration, and maintenance of computer systems, and software applications • Developed and maintained knowledge base articles and user guide