Farha Farag

Quality Assurance Specialist

• Job Details:Documentation and record-keeping, audit and compliance support, coordination and communication, quality improvement initiatives, general QA support, monitoring and analyzing departments performance metrics, identifying areas for improvement and implementing effective solutions.

Operations Team LeaderFull Time

• Job Details:Leading and managing a team of agents, ensuring high-quality customer service and operational efficiency, developing and implementing process improvements to enhance team performance and customer satisfaction, providing mentorship and training to team members.

Customer Service Representative (Webchat)

• Job Details:Provided exceptional customer service to Smiles app users through web chat and outbound calls.