FE

Farha Elhussieny

Client Service Representative at Concentrix Webhelp

Alexandria, Egypt

Work Experience

  • Client Service Representative

    Concentrix Webhelp

    Jan 2024 - Present -1 yr, 6 months

    Egypt

    • Job Details:Team community education + resolution 1
  • Client Service Representative

    Teleperformance

    Jan 2022 - Jan 2024 -2 yrs

    Egypt

    • Job Details:Provided exceptional customer service in a high-volume, fast-paced environment. Effectively handled customer inquiries, complaints, and returns. Resulted in high customer satisfaction ratings and positive feedback. Demonstrated strong problem-solving and conflict resolution skills. Maintained a positive and professional demeanor at all times. Top performance in peak of September 2023. Handling 3 different channels (phone – emails – live chat).
  • Skills

    • Microsoft Word
    • Microsoft Powerpoint
    • Microsoft Excel
    • Multitasking
    • negotiation skills
    • Interpersonal skills
    • Communication skills
    • Decision making skills

    Languages

    • Arabic

      Fluent
    • English

      Advanced
    • French

      Advanced
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