FO

Fares Osama

Technical Support Engineer at Egyptian Telecommunication Company for Information Systems (WE)

Damietta, Egypt

Work Experience

  • Technical Support Engineer

    Egyptian Telecommunication Company for Information Systems (WE)

    Jan 2024 - Present -1 yr, 6 months

    Egypt

    • Job Details:Troubleshoot copper and fiber (FTTH) landline internet issues. Assist customers with service problems and technical guidance. Coordinate with network teams for fault resolution. Manage branch inventory (ONTs, routers, modems) and handle customer handovers.

    • Education

    • Bachelor's Degree in Electronics & Communication Engineering

      Higher Institute of Engineering and Technology in Kafr El Sheikh (HIET)

      Jan 2019 - Jan 2024 - 5 yr

    Skills

    • C Programming
    • Video Editing
    • Python programming
    • jetpack compose
    • 3D Modelling using Blender
    • Use of Various AI Tools
    • Communication skills
    • Leadership skills

    Languages

    • English

      Intermediate
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