Fares Essam
Front Desk Officer at Doubletree By Hilton Mangroovy
Red Sea, EgyptWork Experience
Front Desk AgentFull Time
Sheraton somabay
Jan 2025 - Mar 2025 -2 months
Egypt , Red Sea
- Job Details:Delivered a welcoming and seamless check-in and check-out experience, enhancing guest satisfaction. Maintained and updated guest records accurately, managing reservations and room assignments efficiently. Responded to guest inquiries with professionalism and provided personalized recommendations for local attractions and services. Resolved guest concerns swiftly, focusing on creating a positive and memorable stay. Collaborated with other departments to ensure smooth operations and consistently high service standards.
Customer Support AdvisorFull Time
- Job Details:Provided efficient and professional support to Amazon customers via phone, resolving inquiries and issues Handled a high volume of calls, ensuring a positive customer experience and maintaining high satisfaction Assisted Amazon customers with order tracking, returns, refunds, and product inquiries Met performance targets related to call handling time, customer satisfaction, and issue resolution Escalated complex issues to the appropriate departments for timely resolution
Education
Bachelor's Degree in Management
The Higher Institute of Hotel and tourismJan 2024
High School - Thanaweya Amma
Sunrise International SchoolJan 2020
Skills
Languages
Arabic
FluentEnglish
Fluent