FE

Fares Emad

Call Center Agent at National Bank of Egypt

Assiut, Egypt

Work Experience

  • Call Center Agent

    National Bank of Egypt

    Mar 2024 - Present -1 yr, 4 months

    Egypt

    • Job Details:Manage incoming phone calls. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

  • Client Service Representative

    We Company

    Nov 2023 - Mar 2024 -4 months

    Egypt

    • Job Details:Manage incoming phone calls. Identify and assess customers’ needs to achieve satisfaction. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

    • Skills

    • Microsoft office skills
    • Communication skills
    • negotiation skills
    • Time Management
    • organization skills
    • Presentation Skills
    • Self-Learning

    Languages

    • Arabic

      Fluent

    • English

      Intermediate
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