Fares Elshazly

field service engineer | clinical application specialist

• Job Details:Delivered hands-on training and clinical application support to healthcare professionals, including surgeons and OR staff, ensuring optimal use of medical devices in ICU, OR, and NICU settings. Coordinated with field service engineers to provide seamless device installations, software upgrades, and troubleshooting. Complied with medical imaging technology standards, managing over 25 C-arm devices, reducing operational errors by 20%, and improving diagnostic efficiency by 15%. Maintained accurate documentation of all site visits and training sessions, providing detailed reports to stakeholders. Reduced equipment downtime by 40% through preventive maintenance and quick troubleshooting. Responded promptly to customer calls, providing guidance to efficiently understand and resolve their issues. Monitored market conditions, product innovations, and competitor pricing to stay informed on industry trends. Maintained effective relationships with customers and peers, while handling and submitting service data, job sheets, and reports on time, ensuring accurate administrative tasks. Addressed technical inquiries and provided timely solutions to complex device-related challenges, reducing operational downtime by 40%.