Fareed Ahmed Mohamed Amin Fakhr

Atlassian Expert ConsultantInternship

• Job Details:- Implement, configure, and customize Atlassian tools such as Jira, Confluence, and Bitbucket to meet client requirements. - Collaborate with clients to gather requirements, provide solutions, and guide them in adopting best practices for their processes. - Conduct Atlassian tool migrations and upgrades. - Provide training and workshops for clients on using Atlassian products effectively. - Troubleshoot and resolve technical issues related to Atlassian tools. - Design workflows, automation, and reporting to enhance client productivity. - Collaborate with internal teams, including project managers and developers, to ensure successful project delivery. - Keep up to date with the latest Atlassian product features, plugins, and industry trends. - Document solutions and maintain clear communication with clients throughout the project lifecycle. -Understanding agile and Waterfall methodologies. -Working with the best practice for each of agile and waterfall. Working Jira Software , Jira Service Management , Bitbucket and Confluence as Administrator . -Deploying Jira Software , Jira Service Management , Bitbucket and Confluence. Working with plugins like Discovery and Assists

Information Technology Senior System AdministratorFull Time

• Job Details:Provide layer 2 technical support to ICT Engineers; troubleshooting network and other IT related problems; maintaining workstation and LAN performance to all Information Technology related activities Roles & responsibilities : - Embrace and encourage the ethos and standards of excellence as defined in the GEMS Core Values. - Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines. - Works with vendor support contacts to resolve technical problems with desktop computing equipment and software. - Works with Help Desk and Network Operations staff as appropriate to determine and resolve problems received from clients. - Interact with numerous computer platforms in a multi-layered client server environment. Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems. - Trains and orients staff on use of hardware and software. - Recommends and / or performs upgrades on systems to ensure longevity. - Works with procurement staff to purchase hardware and software. - Assesses functional needs to determine specifications for purchases. - Orders computer supplies. - Assists in maintaining LAN/WAN records and, as appropriate, telephone systems cable. - Ensure the GEMS policies, procedures, and codes of conduct are followed at all times. - Initiate effort and energy beyond the typical work day, where the tasks require additional commitment. - Attend staff meetings and serve on committees as required. - Perform other duties as requested by direct & dotted reporting line managers/ supervisors. - Configure and install server and storage environments. - Configure and install PCs and printers. - Develop and maintain installation and configuration procedures. - Install, troubleshoot and maintain end-point protection on servers and PCs throughout the organization. - Perform daily system monitoring, verifying the integrity and availability ofall Microsoft Systems, such as server resources. - Perform daily backup operations, ensuring all required file systems and data are successfully backed up to the appropriate media and replicated or sent off site as necessary.

IT Infrastructure EngineerFull Time

• Job Details:- Perform Linux / UNIX systems management, virtualization, backup and storage in conjunction with the Network, Security, Middle ware, Database, Intranet/Internet Application development teams - Manage RHEL kick starts, patches and upgrades - Address security vulnerabilities identified by security teams - Maintain central logging system - Progress virtualization of hardware based server infrastructure on hypervisors to reduce server provisioning - Manage large computational clusters - Orchestration of configuration management - Work with IS security to ensure application requirements and internal security plans are met - system installation - OS patch management - system integration, Infrastructure architecture design and on-going system maintenance