Farah Sha'arawy

Customer service representativeFull Time

• Job Details:-An elite travel consultant and customer support for distinguished gold customers. -Assist customers in multiple products, including hotel reservation from creation to after sale modifications, flights, and various activities. -Act as middle man between customers and vendors. Have 6 months experience in 2 GDS (Global Distribution Systems) for flight tickets. -Handle customers’ inquiries and complaints. -Team delegate and assist in product knowledge inquiries from fellow colleagues. -Assist in floor monitoring when Supervisors are unavailable.

Program Coordinator AssistantFreelance / Project

• Job Details:A program coordinator assistant for the Ramadan program. Responsible of directing students and coaches to their classes. Implemented programs and policy. Prepared paperwork and activity materials. Collected data for needed resources.

InternInternship

• Job Details:An intern in multiple aspects of the institute. A co-coach in character building for children aged 4~12 years old. Assist in lesson planning; materials, activities, and topics. Assist in administrative work; inputting data. Assist in dismissal times and in-between classes transition.