Farah Shaheen

Social Media Moderator

Nasr City, Cairo, Egypt

Jumia

Sep 2019 - Oct 2020 -1 yr, 1 month

Egypt , Cairo

Job Details:- Handling customers' inquiries and complaints all over different social media platforms. - Handling the Facebook page for Jumia (as in replying to comments and handling the negative ones, in addition too handling the live videos). - Sending reports analyzing the top inquiries and complaints for customers over the Facebook page.

Contact Center Source

Jul 2016 - Sep 2019 -3 yrs, 2 months

Egypt , Cairo

Job Details:- Sales opener, offers small businesses in USA & Canada first page listings on the major search engines Google, Yahoo & Bing (Search Engine Optimization), in addition to managing their social media and websites development. - As a team senior, I give training to the company's newcomers.

BA in Mass Communication - PR & Advertising
Ain Shams University (ASU)
Jan 2015 - Jan 2019 - 4 yr
High School - Thanaweya Amma
Saint Fatima Language School
Jan 2015

Public Relations Member at ASMAL (Ain Shams Model of Arab League)
Student Activity
Oct 2015 - Apr 2016 -6 months

Achieved the first place for my team graduation project, which was an awareness campaign about the importance of first aid (Plan A - خطة أ).