Farah Saeed Elbanna

Receptionist and Reservation TraineeInternship

• Job Details:Jaz fanara Resort and Residence ,sharm elshiekh Front Desk Receptionist and Reservation •Guest Services and Reservation: Offer assistance to the individual needs and requests of all guests. Ensure guest needs are responded to in a timely and efficient manner. Maintain guest confidentiality at all times. Conduct self in a friendly and attentive manner during all guest encounters. Use proper telephone and reservation etiquette including describing the hotel, proper rate quotation and capturing reservations. •Front Office Functions: Accurately manage cash drawer and credit card system. Operate phone system in, at times, a fast paced environment. Communicate pertinent shift information to the next shift and direct supervisor. Responsible for working in a safe and conscientious manner. Adhere to all safety policies and procedures.