Farah Ali

Event Coordinator (Part Time)

• Job Details:Rescheduled and monitored the agenda across 3 stages during the summit. Served as the primary liaison between each stage leader and the Riseup team to ensure punctuality of the agenda. Prepared presentations to showcase some roles for the summit. Assisted with various tasks throughout the entire summit. Organized satellite events, including setting up venues, arranging catering, and coordinating guest lists.

Client Service Representative

• Job Details:Responded to customer queries in a timely and accurate way, via phone, email or chat. Identified customer needs and helped customers use specific features. Monitored customer complaints on social media and reached out to provide assistance. Followed up with customers to ensure their technical issues are resolved. Gathered customer feedback and shared with our product, sales and marketing teams. Informed customers about new features and functionalities.

Protocol Volunteer

• Job Details:Helped develop comprehensive itineraries for VIP guests to experience the country's highlights and attractions. Organized transportation logistics for the guests in collaboration with the transportation team in addition to escorting VIPs to the stadiums. Extended a warm welcome to VIP guests at hotels, providing guidance and support to VIPs within the hotels and stadiums. Managed the distribution of the tickets and addressed any issues or concerns related to VIPs' match tickets at the hotel. Assigned daily volunteer tasks to the team.