FA

Farah Ali

Call Center Agent

Hadayek Alahram, Giza, Egypt

Work Experience

  • Call Center Agent

    Teleperformance

    Oct 2024 - Mar 2025 -5 months

    • Job Details:In my role as a video call agent, I managed video interactions with customers, providing solutions for product-related issues and inquiries. I was responsible for delivering exceptional customer service during live video calls and promoting services that met individual customer needs.

  • Receptionist and Sales Assistant

    Gladiato Gym

    Apr 2022 - Apr 2023 -1 yr

    • Job Details:In my position as receptionist and sales assistant, I provided customer-facing support by managing the front desk, answering calls, and addressing client inquiries. I maintained records, scheduled appointments, and ensured that customers had a positive experience from start to finish.

    • Education

    • Bachelor's Degree in Language and Translation

      Misr University for Science and Technology (MUST)

      Jan 2020 - Jan 2024 - 4 yr

    • Bachelor's Degree in Human Resources

      GUC University

      Jan 2025   6 Months

    Skills

    • Creativity
    • Computer Skills
    • Time Management
    • Leadership
    • Management skills
    • Teamwork
    • Attention to detail

    Languages

    • Arabic

      Fluent

    • English

      Beginner

    • German

      Beginner
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