Farah Abou Ouf

Operations ManagerFull Time

• Job Details:Managed all aspects of property operations and pricing across multiple platforms including Booking.com and Airbnb. - Implemented cross-departmental processes and established a Tenant Database with automated work!lows on monday.com. - Led operational teams including property managers, cleaning sta", drivers, marketing, and !inance teams. - Resolved !inancial and operational challenges, implementing cost-cutting measures that turned a loss-making entity into pro!itability. - Prepared comprehensive budget reports outlining company expenditures and revenue streams. - Developed strategic marketing plans and created engaging website content to enhance brand visibility. - Spearheaded initiatives such as launching an owner's portal and introducing a uni!ied housekeeping uniform to strengthen client experience and operational eiciency.

Senior AdministratorFull Time

• Job Details:Collaborated with hiring managers to facilitate seamless onboarding and o"- boarding processes, while establishing a company reference sheet to track employee records. - Conducted a detailed review of 1,318 Rejected and Expired Listing cases, achieving a 71% veri!ication rate on the portals. Evaluated 2,415 listings among a total of 4,657, validating 52%. Actively contributed to the approval and publication of 48% of 4,657 listings within a year. - Handled Trakheesi permit, renewal, payment, and revalidation. - Handled deal !iles, tenancy contracts, receipts/invoices requests, Forms I, A, B, and F - E"ectively handled workload for approximately 140 agents, delivering training for both newcomers and existing team members, including agents and administrators. - Generated comprehensive KPI reports for the secondary department. - Facilitated AML compliance by procuring necessary documentation, and ensuring legal adherence and safety. - Played a pivotal role in integrating diverse functions and features into our new CRM system. - Produced team reports to enhance work!low eiciency and facilitate smoother operations.

Operations ManagerFull Time

• Job Details:Collaborated eiciently with the HOG to deploy cost-e"ctive policies, resulting in a substantial 23% reduction in annual operating expenses within the department. - Managed the day-to-day operations in accordance with company policies and standards to maximize pro!itability and eiciency. - Collaborated and conducted comprehensive evaluations to pinpoint training requirements, involving stakeholders such as managers and human resources. - Created online and oline marketing strategies, leading to a 13% increase in pro!it over a 6-month timeframe. - Strategically managed the CRM system, orchestrating lead, inventory, and listing transfers while implementing streamlined processes. - Developed comprehensive learning material about sales skills and innovative customer attraction methodologies.