Farag Ashraf Farag

Bank Teller & ATM operationsFull Time

• Job Details:• Perform all the ATM functions including preparing daily proof sheet, handling captured cards, filling along with the replenishment of onsite ATM machines and reports any malfunctions for repairs and maintenance. • Introduce alternative channels to customers to reduce traffic in branches according to bank SOP's. • Process all the cash counter transactions accurately in accordance with the set objectives. • Manage the branch daily cash needs with Head Teller for better coordination of cash shipments between the branch and central vault. • Investigate thoroughly any differences in balancing and reconciliation of cash and other security items by following the standard process of checking / scrutiny / investigation as outlined in Branch standard operating procedure manual. • Cross sell products based on customer potential and needs without affecting their primary work and service standards contributing in the achievement of the branches KPIs. • Adhere to the bank standards related to the average waiting & serving time in addition to the productivity reports. • Maintain zero cash shortages and excesses at counter to ensure maximum control on cash balance. • Check counterfeit currencies, checks and identities. • Handle customer requests efficiently and raise any problems to the Head Teller/ Operation Supervisor in order to meet customer satisfaction & to reach customer delight.